FAQs

Yes. Every product is dermatologist-tested and formulated to be gentle, non-irritating, and suitable for sensitive skin types.

Always. We never test on animals, making sure our products remain cruelty-free from idea to formula.

Many of our products are safe to use during pregnancy, but we always recommend checking with your doctor if you have any concerns.

All Ladeena products are proudly made in Saudi Arabia, with carefully sourced ingredients and world-class manufacturing standards.

Due to the nature of personal care items, returns and exchanges are generally not allowed for hygiene and safety reasons.

No, but you can browse our travel-sized products if you want to shop smaller quantities.

Please review the complete ingredient lists on each product page carefully before placing an order. If you’re still unsure, consult with a medical professional.

Yes. Most of our products are formulated to be gentle and effective for all skin types. For more guidance on skin compatibility, you can go through the product descriptions.

Absolutely! Our collections are designed to be layered, from oils and creams to sprays and perfumes, so you can build a ritual that works for your skin and scent preferences.

Due to the nature of personal care items, returns and exchanges are generally not allowed for hygiene and safety reasons.

Yes. Most of our products are lightly scented with safe and skin-friendly fragrance blends. We clearly indicate fragrance use in each product description.

We recommend that all products be used within 24 months of opening. To preserve freshness, store them in a cool, dry place.

Once an order is placed, we begin processing immediately to ensure fast delivery. If you need to make a change, please contact us as soon as possible at [[email protected]].

Our digital gift cards are thoughtful, easy, and perfect for any moment. Explore our digital gift card options.

We offer a variety of secure payment options for your convenience, including mada, Visa, MasterCard, stc pay, Apple Pay, GPay, and Tabby.

If you received the wrong item, we’re happy to help. The product must be in perfect condition and in its original packaging. Please contact us within 24 hours of receiving your order to arrange a replacement.

We currently ship to the following locations: [add locations]. At this time, we do not have any physical locations.

Yes, we offer international shipping. However, customs duties and taxes are the buyer’s responsibility.

Orders typically arrive within [2–5] business days, depending on your location. Our team will send you a tracking number once your order ships.

We’re here to help. Email us at [[email protected]] or send us a message via WhatsApp.